Delivery Information

All of our bears and soft toys are individually personalised in our Yorkshire workshop.

During busy periods our processing times can be a little longer, but we will add announcements to the website to let you know estimated dispatch times prior to ordering.

We aim to have all orders personalised and dispatched within 5-7 working days of placing your order.

Delivery Cost

Delivery is FREE for all orders placed on the website.

Royal Mail

All orders are dispatched via Royal Mail 48 tracked services. Once dispatched you will receive a tracking code via email to follow your parcel’s journey.

Track your Royal Mail delivery by clicking the link below:

Parcel Force / DPD

Larger orders depending on weight and size may be dispatched via Parcel Force or DPD.

Tracking links for PArcel Force and DPD: